￥ 250.00 920-165 Exam

免费下载 920-165 认证资料Demo

下载 920-165 PDF 认证考试资料
考试引擎下载

选择 pass4side 920-165 资料

920-165 考试是 Nortel 公司的 NCDS-Contact Center Ris.6.0 Exam 认证考试官方代号，pass4side 的 920-165 权威考试学习资料经过多名专业Nortel 认证工程师整理测试，pass4side 绝对保证第一次参加 920-165 考试的考生即可顺利通过，否则承诺免费更新！

1、Pass4Side考题大师920-165学习材料是您获取认证的完美组合，覆盖率极高，只要您使用本站的考试学习材料参加920-165 考试，您将一次轻松通过考试；

2、售后服务第一！我们相信要想在当今时代取得成功，必须为广大用户提供全套的周到细致的全程优质售后服务，只有客户满意了，我们才能发展。客户至上是我们Pass4Side考题大师的一贯宗旨；

3、Pass4Side实行“一次不过免费更新”承诺。如果您购买我们920-165的考题，只要不是首次通过，凭盖有PROMETRIC或VUE考试中心钢印的考试成绩单，我们将免费更新920-165最新学习材料，绝对保证您能继续获得有价值的学习材料；

4、本站920-165学习资料根据920-165知识点的的变化动态更新，在厂家知识点每次发生变化后，我们将尽快更新920-165材料知识点。在您购买我们的产品之后，我们将提供30天的免费更新。确保920-165学习材料的覆盖率

5、软件版本920-165 考试资料
优点：具有学习模式，测试模式，线上自动升级
缺点：仅限固定电脑使用，不可打印为文本，只能PC阅读

6、PDF 格式920-165 考试资料(部分最新更新科目已不提供PDF)
优点：不需下载安装软件，方便用户打印和携带，但也带来了可随意制的弊端，因此我们提醒用户不得随意公开或出售本站的920-165资料，一经发现立即取消其升级资格，且永久删除会员。
缺点：不具备测试模式，通过查看 pass4side.cn网站及查收我们的更新E-MAIL获取更新信息。
　
　
Exam : Nortel 920-165
Title : NCDS-Contact Center Ris.6.0 Exam


1. Your customer has a specific requirement for reports to be a part of their main system rather than an external reporting system. Which two types of report templates can be created and imported into the Contact Center Manager Administration? (Choose two.)
A. CCMIS reports
B. Crystal Reports
C. Report Creation Wizard reports
D. Any ODBC/SQL compliant reports
Answer: BC

2. With the Contact Center Manager Administration, how are changes made to agent skillset assignments?
A. ad hoc from the agent-to-skillset assignment display
B. either ad hoc or scheduled through agent-to-skillset assignment display
C. through scheduled changes within the PBX for telephone-set assignments
D. ad hoc through changes to the programming of the telephone-set assignments
Answer: B

3. Your customer has a new call center using a Contact Center Manager Server system. They want to take full advantage of the Outbound Campaign Management Tool. Which three feature keys must be enabled on the agent's telephone sets in Overlay 11 (LD 11) in a Meridian 1 switch? (Choose three.)
A. DN
B. LNR
C. ACD
D. TOD
E. AST
Answer: ACE

4. A customer receives a large number of inbound e-mail requests from its web site. Each customer product has been assigned its own e-mail address on the Contact Center Multimedia (CCMM) e-mail server. To obtain the maximum efficiency of available agents, how are these e-mail requests routed to more than one skillset in the Contact Center Manager Server?
A. Have the agents assigned to all skillsets.
B. Create e-mail distribution groups for the agents.
C. Hire more contact center agents to handle the inbound e-mail volume.
D. Use multiple TO: addresses on the e-mails to direct them to more than one skillset.
Answer: D

5. An existing Communication Server (CS) 1000 Rls. 4.5 customer requires incoming callers to receive self-service based on the number called. Which servers must be implemented to access the features associated with a Contact Center Self Service (IVR) scenario?
A. Replication Server
B. Host Data Exchange
C. Contact Center - Multimedia
D. Communication Control Toolkit
Answer: D