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Exam : CompTIA 220-602
Title : CompTIA A+ 220-602 (2007 Edition) IT Technician Exam


1. A technician accesses a corporate users hard drive and notices that there are inappropriate images in their My Documents folder. Accessing this kind of material is a clear violation of company policy. Which of the following should the technician do?
A. Confront the user and tell them to remove the material.
B. Backup the files and delete them from the users folder.
C. Inquire with the manager about policies and procedures.
D. Ignore the files, this is the users personal documents folder.
Answer: C

2. Which of the following IEEE standards applies to parallel data transmission?
A. IEEE 1394
B. IEEE 802.3
C. IEEE 802.11
D. IEEE 1284
Answer: D

3. Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem?
A. Run TRACERT from the users workstation.
B. Start with the Last Known Good Configuration and reboot the computer.
C. Replace the network interface card (NIC).
D. PING the users workstation.
Answer: D

4. After right-clicking on an applications shortcut icon and selecting Properties, which of the following will identify the location of the application?
A. Start In
B. Location
C. Shortcut key
D. Run
Answer: A

5. Which of the following can be used to prepare a disk image for duplication?
A. Copy
B. sysprep
C. xcopy
D. Shadow copy
Answer: B

6. Making data appear to come from somewhere other than the originating point is known as:
A. social engineering.
B. spoofing.
C. hacking.
D. cracking.
Answer: B

7. Which of the following statements about cooling is true?
A. Adapter cards (e.g. modems) do not add to the heat generated in a computer case.
B. Bus mastering reduces the amount of heat generated inside a computer case.
C. Removing expansion slot covers can compromise cooling airflow design.
D. Periodic cleaning of the computer components inside the case has no effect on cooling efficiency.
Answer: C

8. A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem?
A. Windows cannot be booted from a controller card.
B. The hard drive must have Windows reinstalled because a new controller card was installed.
C. The SATA controller card was not set as a boot device in the computer BIOS.
D. The new controller must have the correct jumper settings for Windows mode.
Answer: C