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Exam : IBM 000-018
Title : IBM Tivoli Service Request Manager V7.1 Implementation


1. Which function in the Application Designer is used to load the presentation files into the database?
A. Control Palette
B. Control Properties
C. Import System Definition
D. Import Application Definition
Answer: D

2. When setting up IBM Tivoli Service Request Manager V1 Launch in Context, in addition to setting up security, which two attributes are required? (Choose two.)
A. registered launch entries
B. publish and query application data
C. configure an application to have a User Interface control
D. Logical Management Operations supported by the Integration Module
E. Operational Management products that the Integration Module supports
Answer: AC

3. Which application is used to set the inheritstatus flag?
A. System Properties
B. Workflow Designer
C. Application Designer
D. Database Configuration
Answer: D

4. There is an importreport.cmd batch file available for report importing. Which statement is true?
A. It can import BIRT or CRYSTAL reports.
B. It can import only a single report or library at one time.
C. It can import multiple reports and libraries at one time but only for BIRT reports.
D. It can import multiple reports and libraries at one time but only for CRYSTAL reports.
Answer: C

5. A multinational companys service management needs a review process in applications like Incident, Service Request and Problems.
Which feature can accomplish this using IBM Tivoli Service Request Manager V7.1?
A. SLA
B. Activities
C. Workflow
D. Escalations
Answer: C

6. What must be done to ensure that a Service Request, SLA, Problem or Incident escalation will trigger?
A. add them to the Crontab
B. edit the System Property
C. select Activate Escalation
D. edit the Configuration Template
Answer: C

7. Using the Migration Manager to migrate configuration data, which steps are required to successfully deploy a Package?
A. A Package needs to be uploaded and the database needs to be set in admin mode.
B. A Reason for Change needs to be provided and the Package manifest must be approved.
C. The database needs to be set in admin mode and a recent database backup must be made.
D. A recent database backup must be made and an Electronic Signature Authorization is needed.
Answer: D

8. Which two statements are true? (Choose two.)
A. A price can be specified for an offering.
B. An attribute can be specified for an offering.
C. A list of Assets can be included for an offering.
D. A list of Configuration Items can be included for an offering.
E. Service fulfillment needs to be specified in order to create the offering.
Answer: AE